Refund policy

We aim to ensure your satisfaction with our products and services. Please review our return policy below:

Eligibility for Returns: Items must be returned within 14 days of receipt, unused, unopened, and in their original packaging. Products with seals must remain intact. Due to the nature of skin and aesthetic products, opened or used items are non-returnable for hygiene reasons.
Non-Returnable Items: Customized products, gift cards, and items marked as final sale are not eligible for return.
Refund Process: Upon receiving and inspecting the returned item, we will issue a refund to your original payment method within 7–10 business days.
Return Shipping Costs: Customers are responsible for return shipping costs unless the item was defective or incorrect.
Initiating a Return: To start a return, please contact our support team at [your email address] with your order number and details of the issue.